top of page

Terms and Conditions

​

 Welcome to our website.  

​

​

  • If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Sunshine Yerba Mate relationship with you in relation to this website.

  • The term ‘Sunshine Yerba Mate’ or ‘us’ or ‘we’ or ‘our’ refers to the owner of the website. Our Australian Business Number (ABN) is 86379851661. The term ‘you’ refers to the user or viewer of our website.

  • The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Privacy Policy

 

​​

This privacy policy sets out how Sunshine Yerba Mate uses and protects any information that you give Sunshine Yerba Mate when you use this website.

Sunshine Yerba Mate is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy statement.

Sunshine Yerba Mate may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

  • We, and/or our authorised external service providers, may collect Personal Information directly from you when you access or use our Website, setup an Account, when you place an order or purchase Products on, or via, the Website, or when you contact us for any reason (including dealing with product returns and refunds in accordance with our Return and Refund Policy). Personal Information we collect and use may include your name, billing address, delivery address, telephone number, email address and payment details.

  • Online payments are handled by our Third Party Processors. We do not store your credit card or banking details. Please check the websites of the Third Party Processors for details of their privacy policies and security measures.

  • we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • from time to time, we may also use your information to contact you for market research purposes – we may contact you by email, phone, or mail and use the information to customize the website according to your interests

​

Shipping Policy

  • Purchases will not be dispatched to you until we confirm payment has been made.

  • We (or our third party providers eg Australia Post) shall use reasonable endeavours to effect delivery at the delivery address nominated by you in the order and by the scheduled delivery date displayed on our Website or on your order confirmation (as the case may be). Delivery dates are estimates only and are not binding on us. Although every effort is taken by our third party providers to handle and deliver the Products with care, Sunshine Yerba Mate is not liable to you or anyone else where the Products are lost, stolen or damaged during delivery or where the Products have been delivered to the wrong address.

  • If you need to change a delivery date or the delivery address, please contact us immediately (but no later than the date the order has been dispatched).

  • If we and our third party providers have been unable to deliver your Products due to your error or fault 2 attempts, we reserve the right to cancel your order. In these circumstances we will refund you the price of your order, less a Cancellation Fee and the delivery and handling fees incurred by us.

  • If the delivery of Products is delayed for any reason, we will not be liable to you or anyone else for any losses, damages, costs or expenses arising out of, or in connection with, any delay in delivery of the Products. We shall use reasonable endeavours to promptly notify you of any delays in delivery of the Products.

  • We may, at out absolute discretion, refuse to deliver Products to specific areas or delivery addresses for any reason, including, but not limited to, where we consider the Products to be at high risk of being lost, damaged or destroyed if delivered to that area or delivery address, or where a specific area is inaccessible us (or our third party providers). In this case, you may choose to have the Products delivered using your own couriers (at your own cost), in which case all liability for loss or damage to the Products caused by the delivery will be your sole responsibility.

  • You will ensure that any person who collects or takes delivery of the Products on your behalf is authorised by you to do so. Acceptance of delivery by such representative will constitute conclusive evidence that you have examined the Products and found them to be in good condition, complete in every way for the purpose for which it is intended. If required, the duly authorised representative shall sign a receipt confirming acceptance.

  • The risk of the Products, including from loss, theft, damage or destruction of the Products, shall pass to you once the Products have left our warehouse.

  • To the maximum extent permitted by law, if any dispute arises concerning any order (and including any measurement, quality, quantity, identity, or authority or any telephone, e-mail, or Website order) our records will be conclusive evidence of what was ordered.

Return & Exchange Policy

In case you may wish to return a product you have purchased from Sunshine Yerba Mate. To assist you, we have set out the Sunshine Yerba Mate Return and Exchange Policy , things that you should know.

Change of mind

  • Please choose carefully as exchanges or returns are not provided where you have simply changed your mind or where you have made a purchasing error.

​

Returns or exchanges

  • If you purchase Sunshine Yerba Mate loose tea, Sunshine Yerba Mate is unable to offer a refund or exchange on such purchases as such products are perishable, unless the item does not meet the Australian Consumer Guarantees as outlined below.

  • Sunshine Yerba Mate may, at its absolute discretion, offer refunds or exchanges in respect of non-perishable products. If Sunshine Yerba Mate agrees to provide you with a refund or exchange, you must return the non-perishable products unused and in the same condition that you received it. It must also be in the original packaging.

  • Sunshine Yerba Mate is committed to protecting your privacy. You may be asked to provide present photo identification when returning products so that we can record your name, address and other identification details.

  • When returning damaged, faulty or defective products to Sunshine Yerba Mate you must:

  • provide us with your proof or purchase;

  • return them in the condition received by you with all original packaging; and

  • comply with any other direction given by Sunshine Yerba Mate in relation to returning the damaged, faulty or defective products.

  • It is your responsibility to ensure that returned products are returned safely and within a reasonable period of time. Any costs incurred by you in returning the products will be borne by you. We accept no responsibility for products lost in transit and recommend using a tracked shipped method such as registered post.

  • If Sunshine Yerba Mate cannot be satisfied that you purchased the products from us then, Sunshine Yerba Mate will not accept your products for return.

​

​

bottom of page